Claims are handled on evidence, not on argument: send photos and carton numbers, and we replace or credit within one business day of confirming the defect.
Quality claims
- Report within 30 days of container arrival.
- Include photos of the defect, the carton label and the quantity affected.
- We confirm within 24 hours and either replace in the next shipment or issue a credit note.
- Defective units are not returned unless the value justifies the freight — we normally ask you to scrap them locally.
Warranty
Power tools carry a 12-month warranty on motor and electronics, excluding consumables, brushes and damage from misuse. PPE is warranted against manufacturing defects for 12 months from the production date; normal wear, UV degradation and damage from impact are excluded.
Returns for stock orders
Unopened stock items can be returned within 30 days at the buyer’s freight cost, subject to a 15% restocking fee. Customised and private-label goods cannot be returned unless defective.
How to raise a claim
Email sales@anazaya.com with the subject line “Claim — [invoice number]”. Include the SKU, quantity, photos and a short description. We reply within one business day.